The shipping cost for small products are calculated with UPS rates. ShippersMall.com is online with UPS via UPS module. As long as we have the size and weight for the product correct, the shipping will be correct. In the event that the item(s) to ship are small UPS shipping size, but you think the price is to high, choose "Best Method" and we will double check that our site calculated correctly or not. The quote shipping and get your approval prior to charging your credit card.
Large items or if the shipping cost looks to high then choose best method as a shipping method. If the item(s) are large, we have discounts setup with various trucking companies. We will check the cost and email or call you to get the shipping cost approved before we finalize the order and only after you approve the shipping cost will we debit your credit card.
Varied shipping times per product. Some products are made to order. Some manufacturers are slower to ship than others. Shipping times are marked to the best of our knowledge on each item.
Orders placed Monday through Friday by 2:00pm Eastern Time will generally leave our warehouse by the next business day. Orders placed after 2:00 p.m. EST or on Sunday and holidays will generally leave our warehouse within 2 business days. Many products are "Made to Order" therefore the shipping times vary depending on the manufacturing process and other factors.
Once your product(s) has shipped, you will receive a shipping confirmation email as well as a shipment tracking number for your order.
We try to make it a habit to contact the customer by email or phone if there is a delay in shipping time.
Some products are "Made to Order" meaning, we or one of our suppliers make the orders when the have the order to fill.
If we make a mistake and ship the wrong product, we will pay the shipping cost to fix the problem. If the item is damaged, our manufacturers will stand by their products. Most of the products go by manufacturers warranty.
If our customer is at fault, they pay the shipping cost.