The shipping cost for small products are calculated with UPS rates. The large products that need to ship via LTL is calculated after you have ordered and then we add that cost to the invoice after verifying it with you.
We will make every attempt to ship out your order as soon as possible.
Orders placed Monday through Friday by 2:00pm Eastern Time will generally leave our warehouse by the next business day. Orders placed after 2:00 p.m. EST or on Sunday and holidays will generally leave our warehouse within 2 business days.
Once your product(s) has shipped, you will receive a shipping confirmation email as well as a shipment tracking number for your order.
We try to make it a habit to contact the customer by email or phone if there is a delay in shipping time.
Some products are "Made to Order" meaning, we or one of our suppliers make the orders when the have the order to fill.
If we make a mistake and ship the wrong product, we will pay the shipping cost to fix the problem.
If our customer is at fault, they pay the shipping cost.